At Altana the health and well-being of our members, staff, and communities are our top priority. We understand the concern and uncertainty you may be experiencing surrounding the COVID-19 and are committed to serving your financial needs. We appreciate your patience as we do our part to mitigate the spread of this virus. During this time, we are committed to supporting our staff, our members, and our community at large.
ONLINE BANKING/MOBILE APP: We strongly encourage you to use our online banking and mobile app to access your accounts online. You can transfer funds, view transactions, check balances, make deposits and make a loan payment. If you haven’t enrolled, you may self-enroll or call 406-651-AFCU (2328) or email us at firstname.lastname@example.org.
ATMs/ITMs: If you’re just needing cash, use any of our ATMs. We also have ITMs in the drive-ups of the Heights, Laurel, and 32nd & Central locations. ITMs allow you to interact with a teller through a two-way video chat directly on the screen. You get the same friendly, face-to-face service from our tellers with the recommended social distance. ITMs are available M-F from 7:30-5:30. What can an ITM do? Pretty much everything a teller can do. You can cash a check, no matter what amount it’s for – giving you exact change (down to the penny). You can deposit checks or cash or both into your accounts. You can make a loan or Visa card payment. You can check balances in your accounts and transfer funds between accounts.
TIP: We are making extra efforts to sanitize our machines regularly, but you may want to consider using a pencil eraser to tap the screen for hands-free use.
CALL CENTER: Our call center can be reached at 406.651.AFCU (2328) or by email at email@example.com.
ONLINE APPLICATIONS: We offer an online application to open a new account or apply for a loan. If you’re a member, you may use the system by logging into your online banking. If you’re new, please use the one on our website.
PROTECT YOURSELF FROM SCAMS: It is important to note that if we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission’s advice for consumers to protect yourself from scams.
FINANCIAL STRESS: We understand there may be instances where members find themselves facing financial difficulties. We’re here to help and we encourage you to contact us to discuss how we can help.
DISINFECTING SURFACES: We are closely monitoring information and are taking the appropriate steps to mitigate risk, such as disinfecting frequently touched surfaces, to ensure there will not be interruptions in our service to our members.
LOBBIES: We are putting the health and well-being of our co-workers, members, and our communities first, while working to serve our members as best as possible and limiting the spread of the virus. We have decided to temporarily close our lobbies, and serve our members through all our Drive-Thru’s and ITMs.
- 3212 Central Avenue: Drive-Thru, ITM and ATMs
- 24th Street: Drive-Thru
- Downtown: Drive-Thru & ATM
- Heights: Drive-Thru ITMs
- Laurel: Drive-Thru, ITM and ATMs
- Columbus: Drive-Thru & ATM
- Red Lodge: Drive-Thru & ATM
HOW CAN I WITHDRAW CASH: You can visit our drive-up locations, ATM’s or ITM’s and get cash. You can also use any ATM that is convenient for you.
HOW DO I DEFER A LOAN PAYMENT: For members that have loan payments and experience financial hardship, deferred loan payments may be available. Please call 406.651.AFCU (2328) if you would like to learn what your options are.
IS MY MONEY SAFE: Yes, your money is safe with Altana Federal Credit Union. We are Federally insured by the National Credit Union Administration (NCUA) up to $250,000 per account. You will still be able to access and use your funds during this time.