Protecting one another.

Dear Altana Federal Credit Union members,

As your trusted financial partner, we want you to know that you can have full faith and confidence that we are doing everything we can to ensure staff and member safety, as well as your continued access to financial services.

As of Wednesday, March 18 at 5:00pm, our lobbies at all offices will be closed until further notice. All services to our membership will still be available – we will just be conducting them in a little bit different manner. This is for your safety and convenience, as well as our employees’ safety. We will reevaluate this decision daily, and will commit to resuming normal business operations as soon as it is safe to do so. Our staff will continue to work behind closed doors to make sure back office functions and member requests are handled efficiently.

Starting on Thursday, March 19:

• We will offer drive up service only at all locations. Our Interactive Teller Machines (ITMs) at our West End, Heights & Laurel locations can offer you direct service with our local tellers, without in-person contact.
• We will be working by limited appointment at all locations for specific services with our loan officers and financial service representatives. Appointments may be made online or by calling (406) 651-AFCU (2328) .
• As always, you may fully complete your loan applications online, through both our website, altanafcu.org, or through our mobile app.
• We are offering no fee payment relief on Altana consumer installment loans for members. Please call us to have the skipped payment fee waived.

Our staff will be standing by to answer your phone and email requests, and we will do our best to work through them as swiftly as possible. Times like these bring about many insecurities. Your finances are safe and secure with  us, and you will continue to have access to your funds. Please know that your money at Altana Federal Credit Union is federally insured by the National Credit Union Administration (NCUA). Through our 70 year tenure, we have managed times of economic uncertainties, as well as both national and natural disasters, steadfastly serving members throughout.

We appreciate your patience as we do our part to mitigate the spread of this virus. During this time, we are committed to supporting our staff, our members, and our community at large.

Sincerely,

Rhonda Diefenderfer, President/CEO

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