Fraudsters are coming up with new ways to steal your money and personal information. But don’t worry; we’re here to help you stay safe. We offer a variety of tools and resources to help protect you. 
In this section, you’ll learn about:
Altana will never call you and ask for personal information, such as account or PIN numbers. If you get a call like this from Altana, hang up and call us back directly at (406) 651-AFCU, Option 1 or (800) 221-7555.
Be in the Know
Scams to Watch For
Identity Theft
The unauthorized use of someone else’s personal information.
Phishing
This involves fraudulent emails, instant messages, calls or texts designed to trick you into revealing personal information.
Advance Fee Fraud
Claims to offer something like cash or a gift card in exchange for an up-front fee.
Imposter Scams
Victims are told there’s a family member in urgent need and to electronically transfer funds, being encouraged to lie to their financial institution about why they’re placing the transaction.
Tech Support Scams
Imposters claim to be calling from tech-support of a company the victim subscribes to, then personal data is gathered and exploited.
Investment Fraud
Scammers lure victims with promises of huge profits from fake investments.
Fake Check Fraud
You receive a fake check in the mail and are instructed to wire the funds back.
Elder Fraud
These are scams that target older adults and common types include Tech support, Sweepstakes, Romance and Telemarketing scams.
real talk.
Get informed and
stay alert…
Your Money, Our Shield
Security is Top Priority
We’re serious about keeping your cash safe. Here’s how we do it:
- Locked Down: Your personal information is encrypted like a top-secret spy code.
- Secure Login: Your online banking session is authenticated with encrypted user ID and password/PIN.
- You’re Covered: We log you out of digital banking automatically if you forget.
- Picture Perfect: The watermark image you choose lets you know you’re logged in the right place.
- Extra Vigilance: Our system constantly monitors for suspicious activity.
Your Part in the
Protection Plan
You’re the superhero of your finances! Here’s how to keep your money safe:
- Lock it Down: Create a super strong password and keep it secret from everyone.
- Log Out: Don’t forget to hit that “Log Out” button when you’re done.
- Stay Updated: Keep your computer safe with the latest software updates.
- Be Smart: Don’t share your info with strangers, online or over the phone.
- Guard Your Gear: Never leave your computer unattended when logged in.
- Sound the Alarm: Let us know right away if something seems off.
- Shop Safe: Avoid shopping on public Wi-Fi. Your home network is the safest bet.
- Clean Up: Clear your cookies and browser history after shopping to protect your privacy and prevent accidental discoveries.
- Use the Vault: Password managers are like super-secret vaults for your logins. Just remember one master password, and you’re in! Popular choices include Lastpass, Dashlane, and Roboform.
Keep your peace of mind
ATM Safety Tips
- Lock your car and keep your windows up.
- Be aware of your surroundings, especially at night.
- Don’t write your PIN on your card.
- Report any suspicious activity to the police.
- Shield your PIN when using cards in public places.
Altana Member Services
If you suspect fraud on your account, please call us right away.
(406) 651-AFCU, Option 1 or (800) 221-7555
Fraud & Safety FAQs
Have a question not answered here?
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