Best Practices
Altana Federal Credit Union safeguards information according to established security standards and procedures in order to keep your financial information secure and confidential. We also have external vendors perform regular audits of our system, resulting in “layered security”, which means that rather than rely on one security measure, we use many lines of defense to protect your account information. Whether you’re viewing your account, transferring money or paying bills, you can depend on your accounts and information being safe.
How we protect you
- Encryption – We use 128-bit encryption for online banking transactions and each session uses a unique master key to encrypt messages. Encryption is a communication process that scrambles private info to prevent unauthorized access during the exchange of info between your computer and online banking servers. Once you sign off the master key used for that session becomes useless as it’s only good for one session.
- Secure Login – You authenticate your online banking session by entering your unique User ID and password (sometimes referred to as your PIN), which are both encrypted.
- Watermarking – You choose an image from over 10,000 available to display each time you’re logged in, to let you know you are on our website.
More ways we protect you
- Multi-Factor Authentication – Detects uncharacteristic or unusual behavior. If anything out of the ordinary is detected, we will verify your identity.
- Timed Log Out – If you forget to log out, we take care of you by ending your session.
Your Responsibilities
You play a role in maintaining the security of your banking info. Here are some things you can do to help keep your online banking more safe and secure.
- Protect Your User ID and Password – Create a strong password and keep it secret!
- Log Out – When you’re finished using online banking, it’s important to sign off using the “Log Out” tab.
- Use a Current Browser and Anti-Virus Software – Use a modern browser and install and use a good quality anti-virus software.
Secure Your Info
You’re in charge of keeping your password, account numbers, personal identification and other account data confidential.
- Set a strong, unique ID and password and keep it secure.
- Don’t send your account info over public email systems or unsecured websites.
- Don’t release personal info over the phone, mail or internet unless you initiate the contact or know who you’re dealing with.
- Never leave your computer unattended while you’re connected to online banking.
- Contact us immediately if there are changes on your account you don’t recognize.
If you’re suspicious
If you notice suspicious activity on your account or experience security-related events (such as a phishing email pretending to be from your financial institution), contact us immediately at 406-651-AFCU (2328).
