Introducing Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust, wherever they bank¹. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.
Let’s have a quick chat to get this feature activated for you!
Fast, Safe and Easy.
Money sent with Zelle goes directly from your Altana checking to theirs.
- Send money directly from your account to theirs – typically in minutes.¹
- Use Zelle® within the app you already trust. No account numbers are shared.
- Send money using just an email address or U.S. mobile number.
Send money in the moment.
Right from the Altana App.
- Send money for groceries, rent or other expenses.
- Split the costs of dinner with your friend.
- Send money for a birthday, wedding or graduation gift.
Zelle® Frequently Asked Questions
Once we've enrolled you, to send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Altana Federal Credit Union account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, contact us for assistance.
If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
No, Altana Federal Credit Union does not charge any fees to use Zelle® in the Altana mobile app.
Your mobile carrier’s messaging and data rates may apply.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at so we can help you.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Altana Federal Credit Union mobile app using just their email address or U.S. mobile number.
Neither Altana Federal Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor¹.
Since money is sent directly from your Altana Federal Credit Union account to another person’s bank account within minutes¹, Zelle® should only be used to send money to people you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither Altana Federal Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
¹U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.